Phoenix Self Help Video Library

Live Chat + Video Support Hours

Monday - Friday 8:00am CST - 5:00pm CST

Phoenix Self Help Video Library

Texting Live Chat Support Hours

Monday - Friday 8:00am CST - 5:00pm CST

🆘 Freuqently Asked Questions

🆘FREQUENTLY ASKED QUESTIONS

How do I message the Support Team?

You can message the Support Team by texting: 251-322-4987

For easier access in the future please save this number as PHOENIX CRM SUPPORT in your phone.

Please Note: This is a text only number

Why do I keep getting charged $10?

Your monthly subscription and phone usage are billed separately.

Phone usage is covered by a prepaid wallet located in Settings → Billing > Wallets & Transactions. When your wallet balance reaches $0, it automatically reloads $10 so your service isn’t interrupted.

You can view current phone usage rates here:

👉 https://phoenixcrm.pro/pricing#sub-heading-FX0JVhG1Ir

How much are the phone usage fees?

You can view all additional fees here: https://phoenixcrm.pro/pricing#sub-heading-FX0JVhG1Ir

Text Support Office Hours

Monday - Friday 8:00am - 5:00pm CST

Text Support Office Hours

Monday - Friday 8:00am - 5:00pm CST